
RETURNS
What is your refund/return/exchange policy?
Sometimes things just don’t work out as we'd hoped, so if our apparel doesn't work out for you, we will gladly accept unworn, unwashed or prior defective merchandise for return, exchange or credit, within 30 days from the shipping date. Simply, follow the directions fill out the Return Authorization Form. If you would like other items, specify what you would like in the "Exchange items" area on the return form. Pack all items in a secure carton or reuse the original packaging and enclose with the return form.
You are responsible for return shipping charges, unless otherwise arranged in advance with us. Original shipping charges & all international shipping charges are nonrefundable. Please allow two weeks from the shipping date for your return to be processed and 1-2 billing cycles for the refund to appear on your credit card statement. The original credit card used for the order will be credited.
- All merchandise must be unwashed and unworn.
- All hang-tags must be attached to the garments.
- All garments are subject to inspection.
- Shipping costs are not refunded.
If returning shorts, we highly suggest wearing a panty liner or underwear when trying, so as to keep as hygienic as possible.
If we see there is a violation of any of the above rules, we will not issue a refund, and will send the item back to the customer.
What is your exchange policy?
For all exchange orders, shipping to you is always on us! Ordered the wrong size or color? No worries! You can exchange your item with another of your liking. If you just can't wait, you may send us a message if you have any questions! or call us +602 - 38 - 79 -36 (Monday to Friday) to place your reorder and we will offer you Free Shipping on your replacement order. After placing your reorder, please return your items as outlined above.
Where should I send my return?
When returning please send the item(s) and return Authorization Form to:
Attn: Returns
Luna Mech Organic Yoga outfit
70 - 352, Szczecin
St. Ściegiennego 6/1, Polend.